Airport Ground staff
Job Code: AVI - 762
Job Description
Role Overview Position Title: Passenger Services Associate (PSA) Level: Entry Level Location: Mumbai (BOM) The Passenger Services Associate is responsible for delivering safe, efficient, and courteous passenger handling services at the airport. This role focuses on customer support, coordination, and smooth execution of ground operations in line with airline procedures. Requirements Education: • 10+2 (Any Stream) - Mandatory Eligibility: • Freshers only • Valid Passport - Mandatory • Good communication and customer service skills • Willing to work in rotational shifts • Pleasant personality and service-oriented attitude Key Responsibilities • Assist passengers during check-in, boarding, and arrival processes • Handle passenger queries related to flights, baggage, and airport facilities • Coordinate with internal airport and airline teams for smooth operations • Ensure adherence to airline policies and service standards • Support special passengers including elderly travelers and unaccompanied minors • Maintain a positive and professional passenger experience Why Join Us • Entry opportunity into the aviation industry • Exposure to airline and airport operations • Customer-facing role with strong learning potential • Growth opportunities within aviation services Note: Aviation Indeed does not charge any fees for interviews or recruitment. Report any fraudulent activity to info@aviationindeed.com .