Airport Ground Staff
Job Code: AVI - 869
Job Description
Role Overview We are seeking enthusiastic and customer-focused Airport Ground Staff to support day-to-day airport operations and deliver a seamless passenger experience. This role is ideal for freshers looking to build a career in the aviation industry. The position involves assisting passengers during check-in, boarding, baggage handling, and arrival processes while ensuring compliance with airline procedures, airport regulations, and safety standards. Key Responsibilities • Assist passengers during check-in, boarding, arrival, and baggage claim processes • Verify passenger travel documents and ensure compliance with airline and airport procedures • Provide information regarding flight schedules, boarding gates, baggage policies, and airport services • Coordinate with airline, security, baggage, and ramp teams to ensure smooth flight operations • Assist in boarding and deboarding activities while ensuring passenger safety and service quality • Handle passenger queries, special assistance requests, and service recovery in a professional manner • Support baggage handling operations and report mishandled or delayed baggage as per standard procedures • Ensure compliance with airport safety, security, and customer service standards • Maintain accurate operational records and complete assigned documentation • Deliver exceptional customer service while contributing to efficient airport operations Key Requirements • Graduate in any discipline (Aviation qualification preferred) • Freshers are welcome to apply • Strong communication and customer service skills • Basic knowledge of airport operations and passenger handling will be an added advantage • Ability to work in rotational shifts, including weekends and public holidays • Good interpersonal, coordination, and problem-solving skills • Ability to remain calm and professional in a fast-paced operational environment • Basic computer proficiency and willingness to learn airline systems • Well-groomed personality with a customer-centric approach • Physically fit to perform operational duties within the airport environment Why Join Us • Excellent opportunity to start a career in the aviation industry • Exposure to airport operations and airline customer service • Dynamic and professional work environment • Learning and career advancement opportunities within aviation • Competitive compensation and benefits package Aviation Indeed does not charge any recruitment fee. Please report any suspicious activity to info@aviationindeed.com .